Be treated to the highest professional standards by appropriately licensed, qualified and experienced practitioners in a properly licensed and approved facility.
To be informed (patient + families) about the care and services, how to access those services, regulations and relevant policies of the healthcare organization.
To be informed of an alternative source of care and services if care and services are not available at the facility.
To have considerate and respectful care consistent with your personal values and beliefs and to have access to spiritual & religious support.
To have privacy for both person and information.
To have reasonable safety in relation to the healthcare facility and environment practices which includes valuables and personal belongings safeguarded during an emergency situation and to be protected from any type of assault.
To receive appropriate protection and services if you are a vulnerable child, disabled individual, and / or elderly.
To have all your information kept confidential and protected from loss or misuse.
To receive treatment in emergency situation regardless of whether or not you hold insurance.
Prior to making decisions you are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include, except in emergencies and where applicable:
To be involved in any decision making about your treatment and care.
To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, after signing a form to request discharge against medical advice following an explanation of the consequences of such decision.
To have adequate assessment and management of pain.
To have access to your medical records and expect those records to be up to date and accurate.
To have communications in your native language or through the services of an interpreter.
To receive information on how to make a complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behavior of the staff or healthcare facility safety standards.
To give general consent for treatment and have the general scope and limits of this consent fully explained.
To have respectful and compassionate end of life care.
To have the right to a second opinion without comprising care within or outside the organization.
To bring your insurance card with you when you attend a healthcare facility.
To follow any specific rules and regulations of the health care facility.
Follow the treatment plan as outlined by the health care professional.
Ask any questions if they are not clear about any aspect of their health care provided.
To consider the rights and responsibilities of other patients and healthcare professionals.
Not to use abusive language or display anti-social behavior to other patients, visitors or staff.
To show consideration for the needs of others at all times, especially if their needs are greater than yours.
To use any emergency services only for very urgent problems or when you are unable to use other health services.
To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines.
Face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
To safeguard your belongings whilst receiving any health care treatment.
To keep appointments and inform staff if you are unable to attend so that the time can be used by other patients.
To inform staff if you have any special needs for effective discharge from the hospital or clinic, you should try to make preparations for discharge to the best of your ability as soon as you are medically fit.
To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the facility.